Refund policy

At rerx2c-9v.myshopify.com (operated by JOSÉ ANTÓNIO ESTOFADOR, LDA), we are committed to delivering high-quality massage balls, yoga accessories, and mini resistance band sets designed to support your active recovery, flexibility, and strength training. We understand that occasionally a product may not fully meet your personal expectations. To ensure a smooth, transparent shopping experience, we have established this comprehensive Return and Refund Policy.

1.1 30-Day Return Window

You have the right to request a return within 30 calendar days from the date your tracking status confirms the delivery of your package. Requests made after 30 calendar days will unfortunately be ineligible for a refund or replacement.

1.2 Eligibility & Condition Requirements

Due to strict hygiene, health, and skin-contact safety standards associated with personal fitness equipment, massage tools, and resistance bands, returned items must fulfill the following criteria:

  • Unused & Original State: Items must be completely unused, free from sweat, body oil, dust, chalk, or odors, and presented in the exact condition received.

  • Original Packaging Intact: Massage balls, yoga blocks/straps, and resistance band sets must remain in their original branded retail boxes, net carrying bags, or protective sleeves.

  • Complete Sets: Multi-piece items (such as mini resistance band sets or multi-pack yoga kits) must be returned in full. Partial returns of individual items from a set are not accepted for a full refund.

  • Proof of Purchase: A valid receipt, order confirmation email, or order reference number is required.

1.3 Step-by-Step Return Process

  1. Submit Request: Contact our customer service team at [email protected] with your order number, item details, and the reason for return (including photos if the item arrived damaged).

  2. Authorization & Instructions: Upon review, our team will issue a Return Merchandise Authorization (RMA) along with specific return packaging instructions.

  3. Dispatch Package: Mail your item to our designated returns center:

    Return Department — JOSÉ ANTÓNIO ESTOFADOR, LDA

    Attn: Maxine Cali

    Rua António Gonçalves, Nº 3

    3040-375 Coimbra, Portugal

  4. Return Shipping Costs: Customers are responsible for paying their own return shipping fees unless the return is due to an error on our part (e.g., damaged, defective, or incorrect item sent). We strongly advise using a trackable shipping service or purchasing postal insurance, as we cannot guarantee receipt of un-tracked returned parcels.

1.4 Inspection & Refund Approval

  • Upon receipt at our Coimbra facility, our team will inspect the item within 3 to 5 business days.

  • You will receive an email notification indicating whether your return has been approved or rejected based on product condition.

  • If approved, your refund will be processed automatically to your original payment method within 5 to 10 business days (processing times may vary depending on your bank or credit card provider).

  • Original shipping fees (if any) are non-refundable.

1.5 Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon arrival. If your massage ball arrives damaged, a resistance band exhibits a structural tear/defect, or yoga accessories are broken, contact us within 48 hours of delivery at [email protected] with photographs of the item and packaging. We will dispatch a free replacement or issue a full refund at no extra cost to you.